When an order is not quite right
We want you to feel entirely comfortable trying our nail care pen. Because our orders are handled through our retail partner, returns follow their standard customer service process. Here is how it works and how we can help.
Where returns are handled
Every order placed through our site is fulfilled from start to finish by our retail partner. That means your payment, parcel dispatch, and return requests all live within their system. If you would like to send back your 2-pack or 4-pack, simply log in to your account on the site where your order was placed, open your order history, and choose the return or replacement option. Their system will guide you through the return window and shipping steps.
What we can help you with
While we do not manage the checkout desk, we know our pen inside and out. If you have questions about using the brush tip, how the formula settles on dry cuticles, or what to expect for a neat, smooth-looking finish, you are always welcome to write to us directly. We are happy to share routine tips or clarify product details so you can decide if the pen suits your daily grooming routine before you start a return.
What we cannot process directly
Because we do not run our own warehouse or hold payment information, we cannot issue direct refunds, provide return mailing labels, or track parcels in transit. All financial transactions and physical return shipments remain with our retail partner. For updates on a return shipment or refund balance, the quickest path is always through the customer service portal attached to your original order confirmation.